Return & Exchange Policy
Refunds for Seminars and Conferences
We will provide a full refund for Live Event cancellations up to 31 days prior to the event. Unfortunately, we are unable to provide refunds for Live Event registrations within 31 days of the event. Feel free to contact us to learn about options to transfer your registration or to find out if a recording of the event is available.
Refunds for Coaching
Unfortunately, we are unable to offer a refund for coaching services.
Refunds for Resources
100% NO-HASSLE GUARANTEE: We are so certain that these resource will benefit you and your church that we will give you a 365 day no-hassle guarantee. Take your time to listen and implement the ideas in the resources your purchased and if at any time you are not fully satisfied, then you can receive a prompt and courteous refund.
We will gladly replace defective items, at no additional cost to you, within 365 days of purchase. If your product has defective disks or other materials, please contact our customer service via email at [email protected] or call us at 800-264-5129 for further instructions. Please note that you will need your original invoice for defective product exchanges.
If you are sending us an email for a replacement, please provide the following:
- Order number
- The Name of the product you are returning
- Customer name
- Reason for exchange
- Customer email address
Ensuring your satisfaction is our top priority. If we can provide assistance with your order or shipment, please let us know at 561-921-8488 or [email protected].